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Shipping & Returns

Shipping Policy:

Available shipping options are shown in the table below.

Shipping Type Fee Details
Standard Shipping $6.69 Order will be processed
according to when submitted
Overnight Please contact for rates and availability 866.258.1554
608.244.1226
Sales@InstallerStore.com
Monday - Friday
8am-5pm CST
Two Day Please contact for rates and availability
Three Day Express Please contact for rates and availability
Outside Continental US Please contact for rates

Standard Shipping will ship out ground USPS, FedEx, UPS, or Spee-Dee Delivery.

Please call, toll free at (866) 258-1554 or our local number at (608)-244-1226, Monday through Friday, 8am-5pm CST or email for expedited, APO/FPO, or shipments outside Continental US. Please note customers are wholly responsible for these shipping fees.

Transit times can vary depending on destination. Orders are shipped Monday through Friday, with the exception of national holidays.

Return Policy:

Please contact us immediately in the event an incorrect product has been sent or an order has been damaged in shipping. We will gladly remedy the situation at no extra cost to you.

Acquiring a Return Merchandise Authorization (RMA) Number:

Please call 866-258-1554 or email Sales@InstallerStore.com to receive a Return Merchandise Authorization number if there is any reason you would like to return your order. All charges to ship merchandise back are the responsibility of the shipper. There will be a 10% re-stock fee on all returned orders, unless a replacement order has been made. Customers are given 7 days from the delivery date to contact us for a RMA number. Returns must be received back to our warehouse within 90 days. Fees may change based on extended time passing.

Returns of open/used products are not accepted.

Special order items are not returnable and are designated on the specific product pages.

Shipping charges are not refundable.

InstallerStore strongly encourages choosing a shipping method for your return where a tracking number and insurance can be obtained. Accounts will be credited back after inspection has been made to the product to ensure product has not been damaged in any way and can be resold. Packages damaged while being shipped back to us will not be accepted as a return and customer will be contacted. InstallerStore is not responsible for lost or damaged returns. It is the customer's responsibility to file a claim with the shipping company.

Any merchandise that is shipped back without a RMA number will have a minimum re-stocking fee of 25% of the product cost and shipping charges will not be refunded.

All returned products must be shipped directly to InstallerStore even if they were originally shipped from the manufacturer, unless otherwise told by InstallerStore. Shipping back to manufacturer may cause re-stocking fee to increase.
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